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Feedback & complaint

Valued Commentator

Feedback & complaint

Hi all , 

This afternoon I called in regarding I'm shifting new flat soon and wanted my homehub service to change to my new place . What the customer service reply me back that I need to pay for the service. 


I mention that I no more having any contract with StarHub , I want to use StarHub service , told her can you please seek advise for your incharge, and get the fee waived ,end up came back to me same thing. So sad that this company push away potential customer .



Grand Guru

Re: Feedback & complaint

Hi  @Chew jason


Are you referring to HomeHub with Fibre Broadband and TV Services.


Do take note that there is charges for re-allocation.

 Fibre Broadband charges


To check on your location on it has setup for Fibre Broadband > here


Please submit and provide with the following information;

Registered subscriber name, NRIC/FIN number, address and any other details;

PM @Jolene_L  or  Santosh Rai  to assist and look into your case on this matter


How to send a PM (Private Message) on StarHub Community?




I am not Starhub staff &or related to.

Community Manager

Re: Feedback & complaint

Hi Chew jason, please send me a PM with your StarHub Account number, NRIC/FIN, contact number and email address and we’ll get in touch with you on this. Thank you –Josephine

Valued Commentator

Re: Feedback

Hi StarHub member;

To whom it may concerns

Acc no. **
Email address : **
Contact no. : **

Community Manager

Re: Feedback

Hello Chew jason,


please PM us instead of sharing your details here on a public forum.  We have also edited out your personal details in order to protect your privacy. Thank you – Josephine


you may refer to:
How to send a PM (Private Message) on StarHub Community?