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EXCEEDED IDD MINS WITHOUT WHICH RESULTED IN EXTREMELY SHOCKING BILL

Valued Commentator

EXCEEDED IDD MINS WITHOUT WHICH RESULTED IN EXTREMELY SHOCKING BILL

Dear Team,

 

I have sent a private message on this incident.

It would be great if you can prioritise this issue and propose me a solution at the soonest.

 

Starhub was initially providing unlimited IDD calls that will be charged with local call rates 16c/min with IDD package being subscribed. Then it was limited to 700mins and started charging full IDD rates when exceeding 700mins.

 

But it never cared to give users an option to track the IDD call usage either using Starhub App nor the website. This is giving tremendous pressure and stress on users to track the usage on our own.

This resulted in delivering me the bill of 687SGD this month that has never happened in the last 9 years of relationship with Starhub.

 

I believe Starhub will provide me with a fair decision on this case.

Thank you!

 

2 REPLIES 2
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Community Manager

Re: EXCEEDED IDD MINS WITHOUT WHICH RESULTED IN EXTREMELY SHOCKING BILL

Hi ansarms1

 

I see your PM and have attended to you there. 

 

- Amy
Valued Commentator

Re: EXCEEDED IDD MINS WITHOUT WHICH RESULTED IN EXTREMELY SHOCKING BILL

Thank you Amy!

I will reply you on the private message.