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Downgrade plan within 12months

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Valued Commentator

Downgrade plan within 12months

Am I able to downgrade my mobile plan within first 12months? which i'm having two years mobile contract, and I wonder if I can pay any penalty to downgrade from 4G 6 to 4G 3 or even 4G 300m on the first year period. Thank you

4 REPLIES 4
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Grand Guru

Re: Downgrade plan within 12months

Mobile contract cannot be recontract which have not completed 12 months of contract.

After 12 months you can do recontract by paying for Early Recontract fees $300 as if it may depend on the mobile plan.

For termination within 12 months of contract, you may have to pay the Termination fees + prorated on the handset cost, if any

Link: >> Termination charges

 

As this depend on your mobile contract, for actual cost, do write to forum staff to assist you.

 

Please submit and provide with the following information;

Registered subscriber Name, NRIC/FIN number, mobile number, contact, email.

PM @Jolene_L  or  @Amy_Law  to assist and look into your case on this matter

 

How to send a PM (Private Message) on StarHub Community?

 

 

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I am not Starhub staff &or related to.

 

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Community Manager

Re: Downgrade plan within 12months

Hi yeahh, please send me a private massage with your StarHub Account number, NRIC/FIN, contact number and email address so that I can check and assist you on this. Thank you.- Josephine

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Valued Commentator

Re: Downgrade plan within 12months

What about just to downgrade plan without recontracting under 12months period? 

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Community Manager

Re: Downgrade plan within 12months

Mobile plans cannot be downgraded under 12 months of contract. - Josephine