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Does $25 Sim Only Plan with no contract include Volte?

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Valued Commentator

Does $25 Sim Only Plan with no contract include Volte?

Hi,

 

Would like to check is $25 Sim Only Plan with no contract come with Volte?
As recently i recontract to this plan and notice that when making call, the network will fall from 4g to 3g causing data unusable.
I put my Dad sim card which is Starhub Lite PLan on the phone, Volte icon appear and data is working when making call.


Below is the photo of network status. Left is my Sim Only Plan And Right is my Dad Lite Plan.Screenshot.JPG

 

Would appreciate any advise in clearing my doubt. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Valued Commentator
Solution

Re: Does $25 Sim Only Plan with no contract include Volte?

Thanks Jackson and the support teams for solving my issues.

Volte is working now after the backend refresh my sim card.

View solution in original post

9 REPLIES 9
Community Manager

Re: Does $25 Sim Only Plan with no contract include Volte?

Hi taurusia72,

 

Please drop me a PM with your registered name, registered mobile number and Hub ID/email address by clicking the words bracketed by the arrows here > via Private Messagefor me to check on this.

 

Do also provide the lite plan's mobile number as well.

 

Thank you. 

 

- Jackson
Valued Commentator
Solution

Re: Does $25 Sim Only Plan with no contract include Volte?

Thanks Jackson and the support teams for solving my issues.

Volte is working now after the backend refresh my sim card.

View solution in original post

Community Manager

Re: Does $25 Sim Only Plan with no contract include Volte?

Thank you for the update. We're glad that the issue is resolved (:

Honored Commentator

Re: Does $25 Sim Only Plan with no contract include Volte?

Hi, may I know what was done to resolve the issue? Seems like it took a day to resolve the OP's issue. I reported a similar issue to my 4 mobiles line since last Thursday (and exchanged a couple of PMs with StarHub), and the issue remains unresolved. 

Community Manager

Re: Does $25 Sim Only Plan with no contract include Volte?

We have replied you via PM and will assist you from there. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Honored Commentator

Re: Does $25 Sim Only Plan with no contract include Volte?

Not able to reply your PM, when replying, hit error:

 

Correct the highlighted errors and try again.

  • One or more of these members do not have private messages enabled. Their names have been removed from the Send to list.
Community Manager

Re: Does $25 Sim Only Plan with no contract include Volte?

Let us know if you have turn on the volte on your mobile device ? Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Honored Commentator

Re: Does $25 Sim Only Plan with no contract include Volte?

I have turned on VoLTE, the service is working fine prior to switching to the SIM-Only plan.

Community Manager

Re: Does $25 Sim Only Plan with no contract include Volte?

Let us know the handset that you are currently using. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!