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Direct carrier billing error

Valued Commentator

Direct carrier billing error

Having this error  "OR-DVASA2-02" whenever i try to add my sim as the payment method on the google playstore may i know how do i fix it?

 

8 REPLIES 8
Alumni (Retired)

Re: Direct carrier billing error

Hi idanuraini679, does a restart of the phone help?

- Sal
Valued Commentator

Re: Direct carrier billing error

No. The same message will appear.
Alumni (Retired)

Re: Direct carrier billing error

In that case, can you PM me your full name, NRIC/FIN, email and mobile so I can escalate this for you?

- Sal
Senior Commentator

Re: Direct carrier billing error

Hi Ida. I was wondering if this was resolved? Because I'm facing the exact same thing at the moment.
Community Manager

Re: Direct carrier billing error

Hi @ mspenguin

 

You can contact Google for further assistance. 

- Amy
Grand Guru

Re: Direct carrier billing error

Hi  mspenguin,

 

This issue lies in the PRS Barring is activated on the phone, as VAS of mobile service.

 

PRS Barring can prevent Google and other service provider to cause an error message.

 

Do refer to the picture & posts in this link;

Google play error

 

Try to de-activate the PRS Barring, refer to FAQ on details > here!

 

Do take note that by de-activate PRS Barring may cause other PRS Services made available to you.

There are a time limit for you to quickly disable their services, please do take action.

 

 

 

Regards.

Highlighted
New Commentator

Re: Direct carrier billing error

I also have that error
Community Manager

Re: Direct carrier billing error

Hi Muhdrahimi8

 

Were you able to resolve the matter?

 

You may refer to http://www.starhub.com/personal/support/services-and-plans/mobile-value-added-services/postpaid-mess... for assistance. 

 

If you're still having issues, please let us know and we'll assist you further. Thank you.

 

- Jackson