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Deposit refund

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Valued Commentator

Deposit refund

Hello,

 

I'd like to seek your help in process of getting a refund for my deposit?

 

At the time I signed my first contract in Dec 2015, I only had the In-principle approval for my EP and was requested to make a deposit of $500 until I received my physical card. I never claimed my deposit since then, and have switched to a sim only plan after my contract ended. I'm still holding an EP at the moment btw.

 

Please let me know how I can get the refund. Thank you.

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1 ACCEPTED SOLUTION

Accepted Solutions
Customer Service
Solution

Re: Deposit refund

Hi nhanglink, our billing team had assisted to put up a refund request of $500 back to your credit card on 8 June. Do allow up to 4 weeks for the refund to be successful. 

3 REPLIES
Community Manager

Re: Deposit refund

Hi @nhanglink

 

Can you provide me your full name, FIN number, contact number and email address via Private Message so that I can assist you better? 

Valued Commentator

Re: Deposit refund

Hi @Priya_R,

 

Is there any update on my concern?

 

Thanks.

Customer Service
Solution

Re: Deposit refund

Hi nhanglink, our billing team had assisted to put up a refund request of $500 back to your credit card on 8 June. Do allow up to 4 weeks for the refund to be successful.