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Date usage

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Senior Commentator

Date usage

I was entitled to data usage of 6gb after the recontract. However, in the StarHub app I was only entitled 5.4gb data allowance.. may I enquire on this issue? IMG_0074.PNG

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Grand Master
Solution

Re: Date usage

Whenever upon recontract, there are some changes in the usage based on the current billing cycle period and actual changes take into effect.

This will occur even if it on the same plan &or no other changes made.

The usage will be pro-rated accordingly.

 

For more info, refer to the links;

 

>> Recontract &or Upgrade Mobile Plan

 

>> Video on the explanation by CS

 

 

i am not starhub staff &or related to.

1 REPLY
Grand Master
Solution

Re: Date usage

Whenever upon recontract, there are some changes in the usage based on the current billing cycle period and actual changes take into effect.

This will occur even if it on the same plan &or no other changes made.

The usage will be pro-rated accordingly.

 

For more info, refer to the links;

 

>> Recontract &or Upgrade Mobile Plan

 

>> Video on the explanation by CS

 

 

i am not starhub staff &or related to.