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Data use discrepancy

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Trusted Commentator

Data use discrepancy

 
2 REPLIES 2
Trusted Commentator

Re: Data use discrepancy

I have been experiencing a spike in data use on the first day of monthly reset, usually about 2gb. At first I thought it was inadvertent use, but then this month it happened again, only that i was overseas and I could not have used 2gb if data. i checked my phone 's data tracker and it showed minimal usage on that day. These screen shots of my phone data tracker and the my starhub app will show what i mean. Can anyone help? Screenshot_20190719-183157_Settings.jpg

 

Screenshot_20190719-183234_My StarHub.jpg

 

Community Manager

Re: Data use discrepancy

Hi Scklow, thanks for contacting us. As this requires us to refer to your account details, we are unable to assist you here on StarHub Community. Please direct your query over to Facebook messenger  (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thank you!


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