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Data Usage Billing

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New Commentator

Data Usage Billing

Hi , i went to my starhub app to see my bill for the month of April and was shocked to see that it amounted to a extremely high amount of SGD$228.76 and the reason behind this high usuage was because i exceeded my data  19Gb ++ . My data usage has never exceeded 8/9Gb before and i have even upsized my data from the original 3gb to 5gb already . Being a starhub user for near 5 years under my own name , i have never received such high bill nor use that much data before. Even currently, as of 7 May, i only left with 1.9GB ( of 5 Gb) when i did not use my phone most of the time due to work regulations. So i wonder whats wrong , why the sudden surge of usage. Please assist . Thank you !

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Alumni (Retired)

Re: Data Usage Billing

Hi @ Melissaaa

 

I can understand why you're concerned. This would worry anyone.

 

No worries, send me your account details, contact number and e-mail via PM and we'll be in touch. 

- Amy