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Data Exceeded - wasn’t connected to home wifi!

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Valued Commentator

Data Exceeded - wasn’t connected to home wifi!

Hello! Can someone help me please? I was on a video call...and did not realise until it was far too late that, for some reason, my phone did not actually connect to my Home wifi. My data has exceeded by over 15GB because of this, and I have to cancel my phon line because the excess data charges for this are more than I can pay. Can someone from StarHub please advise on what I can do??

2 REPLIES 2
Valued Commentator

Re: Data Exceeded - wasn’t connected to home wifi!

Can this excess data be waived please? If I could turn back time and avoid using StarHub data for the call, I would!!
Alumni (Retired)

Re: Data Exceeded - wasn’t connected to home wifi!

Hi @onedaydayone

 

Please send me your full name, NRIC/FIN number, contact number and email via FaceBook Private Message and I'll arrange for follow up.

 

- Amy