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Data Exceeded, seeking waiver

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Senior Commentator

Data Exceeded, seeking waiver

Hi, 

 

Need help as my mom's mobile data plan recently exceeded and was charged an additional $150+ as she was not aware that the game she was playing required internet connection. I have since deleted that particular game and downloaded games that do not require any internet connection for her. 

 

Appreciate if you can take a look into this matter.

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Alumni (Retired)
Solution

Re: Data Exceeded, seeking waiver

Hi @Deepblue223,

 

We believe that our customer service team has already attended to your case.

 

Let us know if you need any further assistance.

 

Thanks 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

View solution in original post

3 REPLIES 3
Grand Guru

Re: Data Exceeded, seeking waiver

Hi  @Deepblue223

 

Send your appeal to this link;

 

Do send your subscriber details via http://bit.ly/StarHubQuery
by clicking on 'Ask an Account Related Question'
and including your StarHub Community user name,
so that the customer support can check on this accordingly.

 

Do note that they may review your past records, especially on making (early) payment, etc.

 

_______________________________
I am not Starhub staff &or related to.

In the past on another Telco, i did make good (early) payment (immediate upon receiving the bills).

The Manager did waive all other charges.

 

Alumni (Retired)
Solution

Re: Data Exceeded, seeking waiver

Hi @Deepblue223,

 

We believe that our customer service team has already attended to your case.

 

Let us know if you need any further assistance.

 

Thanks 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

View solution in original post

Senior Commentator

Re: Data Exceeded, seeking waiver

Thanks! Your colleague has been very helpful. He called me 1 hour after I posted on this forum yesterday.