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Contract end but still connected

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Respected Commentator

Contract end but still connected

My 2 years starhub postpaid contract was ended 2019 may first week. Called starhub by phone to terminate.

 

Called 1st day customer service said "ok".

 

But haven't done contract cancel yet called again 2nd day time, push her to terminate.

 

3rd day I realized pop out phone number need to do.

Call service center again to reconnect line, engineering department said have to wait 3 hours only to reconnect, pay a bit of fees will apply, so I agreed to wait for that.
**Thanks for those person who will to help out

 

But next day still no active ph line. Called (4th time final time) again to double check what is going on. 

Service center said that it need more than 3 hours and also have to reconnect 2 years again. (She threatened me like that).

So I give up to reconnect phone line number although I want to use.

 

At the end reach 2019 jun, my starhub phone bill still coming to my mail (charged 2 months without I am not using starhub phone)

**for starhub company better check back recording of what we talked on the phone who is true or false.**

 

By doing this starhub will loose more than one user from now on.

 

If customer service afraid to do terminate and reconnect service with single click better give this authority to the user level. 

 

Feel that terminating line is scary job for starhub call center staffs.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Contract end but still connected

Hi Chunchun, we'll need the account details to check on the status of the service. Do PM us at https://bit.ly/2S5w5qq  



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5 REPLIES 5
Community Manager
Solution

Re: Contract end but still connected

Hi Chunchun, we'll need the account details to check on the status of the service. Do PM us at https://bit.ly/2S5w5qq  



========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is

View solution in original post

Respected Commentator

Re: Contract end but still connected

Detail I pm Here
Due to pm. Link cannot find
here more secure to share


contract 10 may 2017 to 9 may 2019

Account number


Any more detail please do let me know.

BTW they charge 2 month bill so far.

Highlighted
Community Manager

Re: Contract end but still connected

Hi Chunchun, I've sent you a PM. Thank you.

Respected Commentator

Re: Contract end but still connected

Where to pm? I sent back email inside detail reference you to view?

Community Manager

Re: Contract end but still connected

I've replied to your PM. Thank you.