I have noticed that on my bill, there is a double entry for "HomeHub Plus". That means I was charged twice.
I make a call to 1633 on 23 Oct 19, the customer officer promised to elevate my case to the relevant section and promise to call back in 1 week.
Having waited for 1 week,on 1 Nov 19, I call again, this time another officer check and couldn't answer my query. She promised the relevant department for call me within 48 hours. After 7 days 8 Nov , I called 1633 again and again was told to wait for their call.
Can anyone from Starhub helps.
Hi MPerry. Thank you for contacting us. As this requires us to refer to your account details, please direct your query over to Facebook Messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thanks! - Rose