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Billing Enquiry

Valued Commentator

Billing Enquiry

I have noticed that on my bill, there is a double entry for "HomeHub Plus". That means I was charged twice.

I make a call to 1633 on 23 Oct 19, the customer officer promised to elevate my case to the relevant section and promise to call back in 1 week.

Having waited for 1 week,on 1 Nov 19, I call again, this time another officer check and couldn't answer my query. She promised the relevant department for call me within 48 hours. After 7 days 8 Nov , I called 1633 again and again was told to wait for their call.

Can anyone from Starhub helps.

Thanks

 

3 REPLIES 3
Customer Service

Re: Billing Enquiry

Hi MPerry. Thank you for contacting us. As this requires us to refer to your account details, please direct your query over to Facebook Messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there. Thanks! - Rose

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Valued Commentator

Re: Billing Enquiry

Dear Rose

I already have a case number from the Customer Serice.

Is that Ok for you

Community Manager

Re: Billing Enquiry

Hi MPerry, we will advise you to write in to us via Facebook Messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) for us to assist you further. Thank you


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