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Bill overpaid - seeking refund

Valued Commentator

Bill overpaid - seeking refund

I have switched to another telco.

 

Please let me know who should I PM my details to in order to get refund from my overpaid bill.

 

Thank you.

5 REPLIES 5
Alumni (Retired)

Re: Bill overpaid - seeking refund

Hi Argiope

 

Please send me your full name, NRIC/FIN number, contact number and email via Private Message and I'll check.

 

- Amy
Valued Commentator

Re: Bill overpaid - seeking refund

PM sent. Please check.

SMN
Esteemed Commentator

Re: Bill overpaid - seeking refund

Hi 

I used to be a faithful customer for more than 15 years as a hub member and noted that the service standards have been dropping and thus decided to terminate all service when my contractor act expired to another telco.

i was told by customer service to make the last payment in full and would be expecting my refund within 4-6 weeks.

I have been waiting for my refund for more than 4.5 months and yrt to get my refund. Moreover  I have been speaking to the billing department for the past 4 months and everyone seem to be telling me a completely different story 

this is Not right, as I have alway paid my bill promptly in these years

this is not the correct way to treat your customer.

with such service standards I might not even considered StarHub in future again

Everyone's Tags (1)
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Community Relationship Manager

Re: Bill overpaid - seeking refund

@SMN Hi there, I'm sorry to hear that we weren't able to meet your expectations. Have you been attended to? If not, please send your account details to our team via Facebook messenger (http://m.me/starhub) or Twitter Direct Message (https://twitter.com/StarHubCares) so that we can log a case for you and respond to you there.

 

Thank you -Jolene 

SMN
Esteemed Commentator

Re: Bill overpaid - seeking refund

Dear Jolene,

I have set My expectation with Starhub at a very low level and this when I
write in
I was expecting not to get any response.
So far I have not been contacted though I have wrote in the messenger....
the only regrets that I have, was I should not have paid my Starhub bills
on a timely manner so as to give Starhub the taste of your own medicine.