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Asked to resolve my billing issue but deduct sgd 615 from my Bank account!!?pls!!seriously ??

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Asked to resolve my billing issue but deduct sgd 615 from my Bank account!!?pls!!seriously ??

Hi ,

Please refer to my case which I believe your side will be having all the records of my billing issue there,

I was miss charged with contract termination fees after I switching my number from prepaid to post paid plan in Nov/2017, and once I realised I called customer service.

As your side promised, my extra charges will be waived within one or two months from Dec2017. And on January, I started to pay for the amount that I was supposingly paying for my actual usage, but still showing outstanding of sgd600+ which is the amount awaiting to be waived.

But now!!! The amount was directly deducted from my UOB account!!! Why would this happen??? Did you guys made a promise to your customer just for breaking it afterwards?

Please help me to resolve this issue, which had haunted me for almost 4 months since I start using StarHub mobile service. And respect the right as a customer of not paying on your staff missoperation cost.

Thank you very much.

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Community Manager

Re: Asked to resolve my billing issue but deduct sgd 615 from my Bank account!!?pls!!seriously ??

Hi @ PANKAHFEI

 

We've replied to you on Facebook via PM. 

- Amy