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eSIM Support for iPhone XS & Apple Watch Series 3 / 4

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Senior Contributor

eSIM Support for iPhone XS & Apple Watch Series 3 / 4

Starhub Community Managers:

When??

 

Lest you reply with a vague 'still working with Apple' - the same reply you have been using for almost a year since the launch of Apple Watch Series 3, here's my chat transcript with Apple Support which clearly states the hold-up is on Starhub's end:-

 

Here's the transcript of your chat with Apple Store:

Friday, Sep 21, 2018 02:32 PM

Duration: 10 minutes 55 seconds

Kenny: 

Good day! This is Kenny and it will be my pleasure attending to you here today.

Kenny: 

Thank you for taking the time to chat in with me here today. Smiley Happy

[ ... ]

Jay: 

Actually yes, re. eSIM in the new iPhones, would you still be able to help?

Kenny: 

That depends on your query but I can try!

Jay: 

Ok, so I've ordered the iPhone XS Max and am with the local telco Starhub

Jay: 

They've been saying they are 'working with Apple to implement eSIM' for almost a year now

Kenny: 

Yup that is right.

Jay: 

I'll like to know what the hold-up is

Kenny: 

That will be on the end of Starhub.

Kenny: 

I am afraid this is something only Starhub can address for you.

Kenny: 

if you noticed, Singtel has not have such an issue and have been readily our partner in providing these options.

Jay: 

Okay, that is actually all I needed to know - that the hold-up lies with them, so I can direct my complaints correctly

Jay: 

I did notice indeed, thanks

Kenny: 

Yup. But I am sure it goes way deeper than that.

Kenny: 

It ties in lots of aspect. Be it infrastructure, business needs, demand etc.

Kenny: 

But yeah. It is something Starhub has to be willing to involve itself in.

Jay: 

I'd guess there are system changes and investments, change mgmt needed

Jay: 

yes

Jay: 

but it feels they have been dragging their feet for way too long, since Apple Watch Series 3

Jay: 

Okay, thanks for the info!

Kenny: 

Always a pleasure!

Kenny: 

Anything else I can share with you here today?

Jay: 

That'd be all, thanks - u have a nice day

Kenny: 

Grab an umbrella if you are aheading out!

Kenny: 

I hope you get to enjoy your devices real soon!

Jay: 

Yes, haha, thanks!

Kenny: 

Wishing you a pleasant day ahead. Smiley Happy

Kenny: 

Stay dry! It sure was a pleasure connecting with you here today. Always feel free to chat back with us. This is Kenny signing off now. See you!

 

 

So Starhub, are you done dragging your feet on eSIM implementation?

45 REPLIES
Senior Contributor

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

@Priya_R

 

For your attention and response.

Senior Contributor

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

@Amy_Law

 

For your attention and response.

Alumni (Retired)

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

Hi JayK

 

We're so sorry that we are still working with Apple to introduce the eSIM feature. Please hang in there and stay tuned to our announcements. 

Senior Contributor

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

Thanks for the reply but you're not 'working with Apple', Apple is waiting on you - this is according to Apple support.

So I ask again, when?
Valued Commentator

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

@Priya_R i'd like to know too.

 

May I suggest you email your business development or whichever department it is in charge for an actual implementation timeline and answer than giving you standard "Please hang in there and stay tuned to our announcements". It is no longer good enough nor acceptable.

Senior Commentator

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

+1

 

YASSSS!!! Starhub about time you gave a straight answer.

Hang in there is not an answer!

Senior Commentator

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

ROFLOL I just saw the Apple's rep comment "if you noticed, Singtel has not have such an issue and have been readily our partner in providing these"

 

Starhub you have a real problem when even Apple is lowkey suggesting we just go to SingTel. I see it's not just us customers who are frustrated of your non-anwsers.

Valued Contributor

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

Being a Hubber is no longer a great incentive. Tv channels going going and gone. Broadband prices are dropping like flies and competitors pricing are Super attractive. Mobile subscription prices also have became a lot more competitive. 

 

I think it is now very very clear that we should all go back, do our homework and see what’s really worth our money and time. 

Senior Contributor

Re: eSIM Support for iPhone XS & Apple Watch Series 3 / 4

Hi @Priya_R (and @Amy_Law)

 

I hope you understand your reply is in no way acceptable nor sufficient more than one year on, as replies from me and other posters have indicated.

 

To be clear, we are still waiting for a clear timeline for eSIM implementation on Starhub's network.

 

Looking forward to a proper reply. Thanks.