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Why remove my mobile number from hub club?

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Respected Contributor

Why remove my mobile number from hub club?

Starhub, why you remove one of my mobile plan from hub club 30% and nominate a sim-only plan which does not enjoy 30% discount?

 

Didn't realize you did that since March until I check my recent bill.

 

Can you please explain the reason for doing so?

 

And please reinstate that mobile number and remove the sim-only plan.

 

In addition, please credit the 30% discount for that mobile number for the month of April and May to my account.

3 REPLIES 3
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Moderator

Re: Why remove my mobile number from hub club?

Hi @three, sorry to hear about this. We need to refer you to our Customer Care Support Team on Facebook or Twitter for further assistance regarding your concern since we don't have access to your account details here on the Community. 

 

~ Carla
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Respected Contributor

Re: Why remove my mobile number from hub club?

Hi Carla_P, thanks for your reply
 
Facebook customer care can’t help at all.
 
A call to 1633 couldn’t do anything as well.
 
I’m not going to renew any of my contracts with Starhub once they are expired. I’m sure a $400 monthly bill is meagre to Starhub.
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Respected Contributor

Re: Why remove my mobile number from hub club?

Hi Carla_P, thanks for your reply
Facebook customer care can’t help at all.
A call to 1633 couldn’t do anything as well.
I’m not going to renew any of my contracts with Starhub once they are expired. I’m sure a $400 monthly bill is meagre to Starhub.