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Unable to send email via mobile data

Esteemed Commentator

Unable to send email via mobile data

Please advice that I am not able to send email but able to receive email. In my mobile phone I am using POP 3 , smtp under my office IT provider, port 25. 

 

Only able to send out email via Wifi therefore am sure my email setting is right 

13 REPLIES 13
Community Manager

Re: Unable to send email via mobile data

Hi Jasperlimwk77, do send us a PM via https://bit.ly/2S5w5qq  , we'll check on this. 



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Esteemed Commentator

Re: Unable to send email via mobile data

Hi,  had sent pm to you.  Pls assist 

Community Manager

Re: Unable to send email via mobile data

Hi Jasper, we note that you are using your corporate email address via your mobile device. We will advise you to seek assistance from your IT provider. Thank you


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Esteemed Commentator

Re: Unable to send email via mobile data

Hi, I had been using and sending emails using mobile phone for long time
and only this couple of weeks, the email is not able to send out via data.
We can only recieved emails so setting is not the cause. Furthermore, the
email can be send out via wifi only.

All my colleagues encounter the same problem with Starhub.

Checked with our IT provider, server does not block Starhub IP address.

Therefore, your advice does not work.
Community Manager

Re: Unable to send email via mobile data

Hi, we will check and get back to you. Thank you 


If my post answers your question, please click on the "Accept as Solution" button!
Esteemed Commentator

Re: Unable to send email via mobile data

Hi,

Yes please check.

Cos it is important that we will need to reply work related email and can't
while we are outside without WiFi.

Community Manager

Re: Unable to send email via mobile data

I've replied to you via PM.

 

- Amy
Valued Commentator

Re: Unable to send email via mobile data

Hi

 

I am also having the exact same issue with my corporate email while on starhub mobile date.

I've checked with my IT provider, they said no issues on the mail server side.

 

So what's the solution?

Esteemed Commentator

Re: Unable to send email via mobile data

Starhub unable to slove this issue. Called a few times and in the end said that there is no issue with them.