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Tethering problem - intermediate connection to the internet

Senior Commentator

Re: Tethering problem - intermediate connection to the internet

It is disheartening to read that Starhub is still not acknowledging the fault with their system and pushing the blame onto the phone manufacturer.

 

I reported the same issue on this post over a year ago and took my issue over a private communication with Starhub. Likewise, their initial response was to ask to me check with the phone manufacturer. I was not happy, to say the least, and persisted on the matter. I was given the runaround several times but after 3 months of communication, my issue was resolved.

 

Bottomline, Starhub "updated the system records" and the problem went away. I suggested they share the details of the fix on the post so other could find a resolution as well - but I never received any response.

 

As a caveat, I'm not saying everyone's problem is exactly the same as mine. But if you have done your due diligence and tested on other network SIMs successfully on the same phone and documented the details, I would suggest you persist on the matter. 

 

Good luck.

Community Manager

Re: Tethering problem - intermediate connection to the internet

Hi Beefarm, issues are on a case to case basis. We would require details for our network engineers to check. If you require further assistance, do let us know. 



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Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

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Honored Commentator

Re: Tethering problem - intermediate connection to the internet

Hi Debbie,

 

I started this thread on 1 April 2017, and til date have no resolution. I hope Starhub will look into my case and provide a resolution very soon. 

 

Based on the messages in this thread, it seemed that there is a large group of users experiencing the same issues, and if you have read through my case history, you will know that I have done all possible tests outside of changing the Starhub backend equipment. I have changed SIM twice, tested on Apple, Samsung, ASUS, on both my mobile, and your engineers' mobile, on at least 2 locations with your engineers. 

 

Other users are just trying to help, and sharing their experience. Isn't this the purpose of the community forum? No need to be so defensive in your reply.

Honored Commentator

Re: Tethering problem - intermediate connection to the internet

Since I started this thread, I will closed it with a last reply and a resolution.

 

Below is my last conversation from the support team. They still insist it is the phones fault.

 

Annotation 2019-02-22 080414.jpg

 

I finally resolved the problem by switching TELCO. I tested my new connection for the last hour, NO connectivity issues at all. Same phone, same laptop, same location. Need to pay a huge penalty for early termination (I was on their highest plan) though, but it was worth it. Hopefully, Starhub will finally acknowledge that it is their issue, and waived off my penalty fee. BTW, which agency can we turn to to resolve such technical issues?

 

Anyway, this is my last post on this thread.

 

To anyone out there that still has the same issue, the only resolution for you is to switch TELCO. Don't waste your time here or STARHUB hotline. 

Senior Commentator

Re: Tethering problem - intermediate connection to the internet

Hi, try CASE. Also if you want I can pass you a video I took showing how I can't connect to my laptop using the hp. PM me. 

Community Manager

Re: Tethering problem - intermediate connection to the internet

Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you. 


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