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TV Anywhere channels subscribed but showing not subscribed

Trusted Commentator

TV Anywhere channels subscribed but showing not subscribed

As in the subject, I know I have the channels subscribed (eg. TVBJ) but I keep getting "You need to be subscribed" popup. Happened a number of times already.

 

Please advise!

 

Edit: Sometimes show 1 channel from Ch 115, sometimes show 5 channels. Now has most/all of my channels in the My Library.

 

What I want to know is, why isn't it always my max number of subscribed channels but fluctuates?

19 REPLIES 19
Respected Advocate

Re: TV Anywhere channels subscribed but showing not subscribed

HI LYK13,
I ALSO HAVING THE SAME PROBLEM.ANY OF STARHUB STAFF ESSPECIALLY KAIBOON OR HOWARD TO LOOK INTO TIS FAULT.REGARDS AZAMAN JANTAN %+\.
Administrator

Re: TV Anywhere channels subscribed but showing not subscribed

Could you both submit your account details via http://bit.ly/StarHubQuery so that we can assign someone to look specifically into your cases please?

Thanks


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub Smiley Happy



Trusted Commentator

Re: TV Anywhere channels subscribed but showing not subscribed

Are we supposed to click Account-Related Query? It keep redirecting me back to Starhub Community. Smiley Tongue

Respected Advocate

Re: TV Anywhere channels subscribed but showing not subscribed

HI HOWARD,TRY TO SUBMIT MY ACCOUNT DETAILS VIA THE WEBSITE GIVEN TO YOU,BUT UNSUCCESSFUL.MY STARHUB TV ACCOUNT NO:1.13289928 HOPE TIS HELP.REGARDS AZAMAN BIN JANTAN.
Respected Advocate

Re: TV Anywhere channels subscribed but showing not subscribed

Still same Problem with no solution Done by you STARHUB Staff!!!REGARDS AZAMAN BIN JANTAN.
Hub Master

Re: TV Anywhere channels subscribed but showing not subscribed

Hi Azaman

I will drop you a PM shortly.
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Home is where the ♥ is
Respected Advocate

Re: TV Anywhere channels subscribed but showing not subscribed

Hey KaiBoon,
Hope to hear from you soon.Thanks
Highlighted
Trusted Commentator

Re: TV Anywhere channels subscribed but showing not subscribed

I'm still having this issue. And I lodged a case with you guys on FB 2 mths ago. Hello? Now I only have 6 channels in my library. WHAT IS GOING ON.

Hub Master

Re: TV Anywhere channels subscribed but showing not subscribed

Please drop me a PM.
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Home is where the ♥ is