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Swapping of set top box (urgent)

Respected Commentator

Swapping of set top box (urgent)

Hi! Any kind souls out there to enlighten me asap?~

Ok.
My tv is showing the swapping set top box message, starhub will send u letter, swap by 30may blah blah blah since weeks ago.
I still haven't received any letter from starhub and it's 25may now.

1. Can I do the swapping w/o letter?
2. Any extra charges w/o letter?
3. If I'm able to swap w/o letter & extra charges other than the set top box, I can book appointment to do the swapping in my house right? What're the charges then?

FYI.
My set top box is:

All Digital set-top boxes.


Thanks in advance!
5 REPLIES 5
Hub Master

Re: Swapping of set top box (urgent)

You can visit our StarHub Retail Stores to do the swap. No charge for the swap.
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Home is where the ♥ is
Respected Commentator

Re: Swapping of set top box (urgent)

Can I swap at home?
Hub Master

Re: Swapping of set top box (urgent)

Can you drop me a PM? Let me check if the letter is lost in mail.
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Home is where the ♥ is
Valued Commentator

Re: Swapping of set top box (urgent)

I am currently using HubStation HD. Do I need to change to the new set top box?
Hub Master

Re: Swapping of set top box (urgent)

@Lawrence57 Most likely no.
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Home is where the ♥ is