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Starhub Fibre TV IP Address Not Found

Senior Commentator

Starhub Fibre TV IP Address Not Found

Just as my Cable TV contract expired and have been informed that Starhub will terminate its cable tv from June 2019, I relunctantly migrated to the Starhub recommended fibre tv last week. 

 

Initially watching tv has no issues, however this evening the signal was lost with the words "IP Address Not Found". Why does this happen? 

 

Turned off and on the modem, set top box - still same issue. Sigh.....

3 REPLIES
Administrator

Re: Starhub Fibre TV IP Address Not Found

Hi Pat1, thank you for your patience in this period of high volumes. Are you still facing the same issue? If yes, please PM us an image of the error and your details (Registered Name, Registered Mobile Number and Hub ID/Email Address)to https://bit.ly/2S5w5qq, we’ll arrange for assistance. Thank you.

Senior Commentator

Re: Starhub Fibre TV IP Address Not Found

Thank you. I have got the issue resolved.
Administrator

Re: Starhub Fibre TV IP Address Not Found

You're welcome. Should you require further assiatnce, let us know. Thank you.