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StarHub TV Anywhere iPhone App Bug

Trusted Contributor

StarHub TV Anywhere iPhone App Bug

Hi, I've had the app for a long time now and this has been an issue to me particularly. The application does not allow my account to login. I've verified that the username and password is valid and that I can use the app to login with another account.

So what's this bug? Well, it seems that StarHub TV Anywhere is unable to process usernames (emails) with symbols like "+".

I found out the hard way be seeing how the app works perfectly for others except mine. Even StarHub told me to try re installing but all failed. I believe that is is the problem and that it should be resolved because emails allow users to enter the "+" symbol as part of the email.

Anyone else knows if it's a bug with the app of my account?

Thanks and cheers =)
Everyone's Tags (1)
5 REPLIES 5
Hub Master

Re: StarHub TV Anywhere iPhone App Bug

What is the error message? Can let me take a look?

Thanks.
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Trusted Contributor

Re: StarHub TV Anywhere iPhone App Bug

There's a Login Failed that pops up together with the a message pop up that says "Failure - An error has occurred. Please try again."
Hub Master

Re: StarHub TV Anywhere iPhone App Bug

If that login ID able to login on http://www.starhubtvanywhere.com?
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Home is where the ♥ is
Trusted Contributor

Re: StarHub TV Anywhere iPhone App Bug

Yes all services works except the app. I can even login on the Fox Movies Play app
Hub Master

Re: StarHub TV Anywhere iPhone App Bug

Can you provide me with a screenshot of the error message as well as your Hub ID?
Please send to me via Private Message. Thanks.
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Home is where the ♥ is