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StarHub Community User Data Migration Exercise

Social Media Technologist

StarHub Community User Data Migration Exercise

Dear Community Members,


StarHub Community has undergone a user data migration on 19 May 2017 and these are some things you'll need to know about the impact of the migration:


Passwords were not migrated

As we need to protect your data during the migration, your current password were not migrated over to the new platform. This affects all members. Please click here to set a new password.


Logging in now requires the username instead of email or Facebook Login

If you have difficulties remembering your username, your password reset email will contain your username. 


Some usernames were changed during migration

As part of the migration process, some usernames were changed for compatibility reasons. If you are affected, you can change your username after resetting your password and are logged in successfully. 


We regret the inconvenience caused as we move on to a more enhanced authentication platform. If you would like to report an issue or share a feedback regarding this migration, please reply on this thread. Thank you!


Best regards,
Howard Toh
StarHub Community Administrator

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About Howard Toh

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Re: StarHub Community User Data Migration Exercise

Hi I undated my password (twice) but the email sent did NOT include my user name as your post said it would. Si I had to make a new login to send this post to ask how I can get my user name from my old account so I still have the previous posts and community ranking, can you help please?

The email address of my previous account is


Regards/Andy Russell

Community Manager

Re: StarHub Community User Data Migration Exercise

Hi andyr911, I can get our tech team to assist but I'll need your details. Can you PM me your name, NRIC/FIN, StarHub account number, email and mobile?

- Sal