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Repeated Spike issues on MaxInfinity 100Mbps (1-2 months)

Valued Commentator

Repeated Spike issues on MaxInfinity 100Mbps (1-2 months)

Irritating issue with starhub internet connection

Results of ping to google for 5 minutes yet pingtest.net seems to have no problem (can't trust pingtest.net now)

311 packets transmitted, 295 packets received, 5.1% packet loss

round-trip min/avg/max/stddev = 6.090/515.567/4069.929/745.464 ms

 

Although internet speed is normal for a certain period of time, it can also have 1 to 10 minutes of no connectivity which can be most frustrating.

 

Called your call centre twice regarding same problem. They could only check on their end and ask me to call when spike occurs. Spike occurs on weekends, yet call centre does not operate on weekend. 

If this isn't a hardware issue (no red light as how call centre operator understands it as) please fix the backend network for, interestingly, my connection to the internet.

3 REPLIES 3
Hub Master

Re: Repeated Spike issues on MaxInfinity 100Mbps (1-2 months)

Hi there

Are you encountering the issue on wired or wireless connection?
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Home is where the ♥ is
Valued Commentator

Re: Repeated Spike issues on MaxInfinity 100Mbps (1-2 months)

Tried both wired and wireless before. Even changed the rj45 cable 5e between the router. It's the same

Hub Master

Re: Repeated Spike issues on MaxInfinity 100Mbps (1-2 months)

Please drop your details over at http://bit.ly/StarHubQuery

We check further on the disconnection issue.
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Home is where the ♥ is