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Nano Sim not activating after recontract

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Nano Sim not activating after recontract

Hello,

 

I recently recontracted and ordered a Samsung Note 8. I received my Note 8 yesterday along with my new nano Sim card. I was told it would activate in one hour. However, it's been a day past and my sim card isn't activating at all.

 

I have also called 1633 and they told me that it would activate in one hour. But up to now, it's still not activating at all. I am pretty sure I placed my sim card properly in Note 8, my Note 8 detects the sim card but there's no Starhub network. I have also restarted my phone, turned on/off my phone but my sim card is still not activated.

 

Please assist, thank you.

1 REPLY 1
Alumni (Retired)

Re: Nano Sim not activating after recontract

Hi evanlysis, let me check on this for you.

 

Can you PM me with your full name, NRIC/FIN, email, mobile and StarHub account number?

 

- Sal