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My StarHub App

Senior Commentator

My StarHub App

Hi, I have installed My StarHub App so that I can track my data usage. However, this appears.Screenshot_20180910-204607_My StarHub.jpgMy Starhub AppEven after I proceed with Ok and key in my NRIC as well as my birth date and proceed Next, it doesn't move on from there. Hence, I am unable to track my data usage with the actual bill I received. Pls kindly advise.

 

Thank you! 

3 REPLIES 3
Alumni (Retired)

Re: My StarHub App

Hi Marlene Chan, 

 

Have you tried signing up for a Hub iD online by using a laptop/PC? - Han

Senior Commentator

Re: My StarHub App

Yes, I have tried to login using laptop. However, it states that the NRIC
provided does not belong to a valid customer.
Senior Commentator

Re: My StarHub App

Hi Han,

Thank you for your prompt response. I did try to login on my laptop however, it states that NRIC provided does not belong to a valid customer. Kindly advise how do I resolve this issue.

Thank you!

Marlene