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Issue with billing for Starhub TV

Valued Commentator

Issue with billing for Starhub TV

I handed back my set top box and accessories on the 28th of Oct and asked for a service termination, because 1 year of free service had come to an end. However, checking my bill, I find that I was charged for the first 15 days of November, and only refunded the charge for last 15 days. The charge comes to $23. Please arrange for a refund of the remaning as well, seeing how I had already returned my settop box and confirmed cancellation, and therefore did not have TV service for the entire month of November and thereon.

2 REPLIES
Administrator

Re: Issue with billing for Starhub TV

Hi there, please PM me your full name, NRIC, StarHub Account Number, mobile number and email address so that I can investigate. Thank you 

Customer Service

Re: Issue with billing for Starhub TV

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