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High ping to Dota 2 servers

Valued Commentator

High ping to Dota 2 servers

Can you please help been getting this for 2 weeks

 

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

  1     5 ms     3 ms     1 ms  LinksysA8940 [192.168.1.1]
  2   383 ms   358 ms   379 ms  cm1.sigma204.maxonline.com.sg [218.212.204.1]
  3   376 ms   394 ms   381 ms  172.20.18.1
  4   402 ms   416 ms   375 ms  172.26.18.1
  5     *        *        *     Request timed out.
  6   340 ms   306 ms   317 ms  172.20.9.26
  7   350 ms   337 ms   338 ms  203.116.6.65
  8   378 ms   411 ms   469 ms  203.116.7.62
  9   398 ms   427 ms   440 ms  sgp-1.valve.net [103.28.54.1]

Trace complete.

 

9 REPLIES 9
Home Networking Expert

Re: High ping to Dota 2 servers


@lonewitness wrote:

Can you please help been getting this for 2 weeks

 

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

  1     5 ms     3 ms     1 ms  LinksysA8940 [192.168.1.1]
  2   383 ms   358 ms   379 ms  cm1.sigma204.maxonline.com.sg [218.212.204.1]
  3   376 ms   394 ms   381 ms  172.20.18.1
  4   402 ms   416 ms   375 ms  172.26.18.1
  5     *        *        *     Request timed out.
  6   340 ms   306 ms   317 ms  172.20.9.26
  7   350 ms   337 ms   338 ms  203.116.6.65
  8   378 ms   411 ms   469 ms  203.116.7.62
  9   398 ms   427 ms   440 ms  sgp-1.valve.net [103.28.54.1]

Trace complete.

 


Something not right with your line, to even reach your cable modem already so lag...

 

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:
1 4 ms 3 ms 3 ms 182.55.228.130
2 3 ms 5 ms 3 ms 182.55.0.21
3 3 ms 3 ms 3 ms 182.55.0.29
4 3 ms 3 ms 3 ms anatll10.starhub.net.sg [203.118.5.17]
5 32 ms 4 ms 4 ms 203.116.7.62
6 5 ms 9 ms 10 ms sgp-1.valve.net [103.28.54.1]

 

Valued Commentator

Re: High ping to Dota 2 servers

kon_sg, any suggestions on how to get this fixed?

Highlighted
Valued Commentator

Re: High ping to Dota 2 servers

same problem

Everyone's Tags (1)
New Commentator

Re: High ping to Dota 2 servers

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 4 ms 8 ms 5 ms 182.55.64.3
3 4 ms 3 ms 4 ms an-tl-br05.starhub.net.sg [183.90.44.58]
4 4 ms 4 ms 2 ms 182.55.0.25
5 448 ms 444 ms 446 ms sgp-1.valve.net [103.28.54.1]

Trace complete.

gg..
Senior Commentator

Re: High ping to Dota 2 servers

why isnt any starhub personnel replying to this?? at least provide an  explanation?

New Commentator

Re: High ping to Dota 2 servers

I've been getting 500 ping lately these days too, can someone please resolve this issue???

New Commentator

Re: High ping to Dota 2 servers

Same here. 500 ping. 189-200 ping in the afternoon. Worse at night.

Hub Master

Re: High ping to Dota 2 servers

Hi there

Based on the update from our network engineers, the issue is not StarHub's network. We have found it to be on the game server's end. As such, you may wish to contact them through Valve forum or feedback through Steam client to the game server/admin.
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Home is where the ♥ is
New Commentator

Re: High ping to Dota 2 servers

Then , Why is this only happening to us starhub users? Others who use other internets such as singtel are not facing any issue like this and their internet speeds are fine