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High Ping/Latency for BF4 Japan servers

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Valued Contributor

High Ping/Latency for BF4 Japan servers

Hi all, having some ridiculous ping/latency to Japanese Battlefield 4 servers.

 

Currently on Starhub 100MBps Broadband plan.

 

Speedtest.net shows expected results: http://www.speedtest.net/my-result/4034757013

 

Ping to Google Japan gives me a response of 12ms average.

 

Ping to the Japanese BF4 server is at an average of 206ms.

 

I have included 2 tracert outputs for reference:

 

C:\Users\user>tracert 109.200.221.5

Tracing route to 109.200.221.5 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     8 ms     9 ms     8 ms  unknown.maxonline.com.sg [218.212.200.1]
  3     7 ms     6 ms     7 ms  172.20.35.65
  4    11 ms    12 ms    11 ms  172.26.35.1
  5     9 ms     8 ms    11 ms  172.20.7.222
  6     9 ms    66 ms     7 ms  203.117.37.205
  7     9 ms     7 ms    11 ms  203.117.36.37
  8     9 ms     8 ms     9 ms  203.117.34.198
  9     7 ms     8 ms     8 ms  203.117.36.26
 10     *        *        *     Request timed out.
 11   193 ms   199 ms   199 ms  ve3520.edge1.tky3.jp.as5580.net [78.152.34.169]

 12   204 ms   207 ms   203 ms  78.152.48.33
 13   192 ms   192 ms   194 ms  109.200.221.5

Trace complete.

 

C:\Users\user>tracert 109.200.221.5

Tracing route to 109.200.221.5 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2    10 ms    10 ms     7 ms  unknown.maxonline.com.sg [218.212.200.1]
  3     8 ms     6 ms     8 ms  172.20.35.65
  4    11 ms     7 ms     7 ms  172.26.35.1
  5     9 ms    11 ms    11 ms  172.20.7.222
  6    10 ms     9 ms    11 ms  203.117.37.205
  7    19 ms    15 ms     8 ms  203.117.36.37
  8     8 ms     6 ms     7 ms  203.117.34.198
  9    11 ms     9 ms     8 ms  203.117.36.26
 10     *        *        *     Request timed out.
 11   195 ms   195 ms   197 ms  ve3520.edge1.tky3.jp.as5580.net [78.152.34.169]

 12   203 ms   203 ms   204 ms  78.152.48.33
 13   192 ms   194 ms   203 ms  109.200.221.5

Trace complete.

 My peers on other ISPs are getting 60-90ms ping on apparently lower bandwidth plans. Hopefully something can be done to improve the ping on my end so I can actually play with them.

19 REPLIES 19
Community Manager

Re: High Ping/Latency for BF4 Japan servers

Hi Dellingr-SG

Please PM your account details for us to check and assist.


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Valued Contributor

Re: High Ping/Latency for BF4 Japan servers

Hi debbiefa,

 

What account details do you require?

Community Manager

Re: High Ping/Latency for BF4 Japan servers

Able to PM your name and NRIC for us to check?


========================================
Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub

Has someone helped you?
Say thanks by liking the post.

Has your post been solved?
Let others know by marking the post using the "Accept as Solution" button.

Home is where the ♥ is
Hub Master

Re: High Ping/Latency for BF4 Japan servers

Frankly speaking, your traceroute to the server is within specification. Nevertheless, let the Customer Service Team do a check for you and see if the routing to the game server can be optimised.
========================================
Home is where the ♥ is
Valued Contributor

Re: High Ping/Latency for BF4 Japan servers

Not sure what my name and NRIC has to do with this at all. Are you able to
elaborate?



Valued Contributor

Re: High Ping/Latency for BF4 Japan servers

Kindly elaborate what you mean by "within specification".

Other ISPs are getting less than half of the latency. I am puzzled.

Valued Advisor

Re: High Ping/Latency for BF4 Japan servers

I believe within specification is referring to IDA QOS for all ISP in Singapore. For international routing network latency =<300ms is consider fine. Nonetheless, routing might be able to optimize only for forward path from ISP. If return path latency is high it will require the game admin to improve on routing, whenever possible. 

 

(a) Network Latency

13. IDA considered the service providers’ request to increase the proposed

round trip time of <300 msec for Internet traffic routed via satellite and

the public’s request to reduce the round trip times in general. After

reviewing the trial results, IDA views that the proposed benchmark for

network latency of =<300ms for the international portion of the

broadband network is reasonable.

Valued Contributor

Re: High Ping/Latency for BF4 Japan servers

So you're telling me that because there is some sort of policy saying that
overseas routing can be slow, its ok to be slow?

Valued Advisor

Re: High Ping/Latency for BF4 Japan servers

Nope, don't get me wrong. Just sharing so that you have a better understanding on why is it stated as within specification. I believe in the meanwhile they had escalated your case to the network engineer to check is there any better routing which could reduce the latency to play the game. Hope they are able to optimize the routing and solve your issue Smiley Happy.

 

-Edited-

 

My result on StarHub Fibre 200Mbps, similar to your result. (Fewer hop as comparision)

 

 

Tracing route to 109.200.221.5 over a maximum of 30 hops

  0  Lawrence-PC [192.168.1.100]
  1  router.asus.com [192.168.1.1]
  2  182.55.226.131
  3  an-tl-br05.starhub.net.sg [183.90.44.58]
  4  183.90.44.5
  5  203.117.36.29
  6  203.117.36.26
  7  any2ix.coresite.com [206.72.210.212]
  8  ve3520.edge1.tky3.jp.as5580.net [78.152.34.169]
  9  78.152.48.33
 10  109.200.221.5

Computing statistics for 250 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Lawrence-PC [192.168.1.100]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  router.asus.com [192.168.1.1]
                                0/ 100 =  0%   |
  2    3ms     0/ 100 =  0%     0/ 100 =  0%  182.55.226.131
                                0/ 100 =  0%   |
  3    3ms     0/ 100 =  0%     0/ 100 =  0%  an-tl-br05.starhub.net.sg [183.90.
44.58]
                                0/ 100 =  0%   |
  4    3ms     0/ 100 =  0%     0/ 100 =  0%  183.90.44.5
                                0/ 100 =  0%   |
  5  ---     100/ 100 =100%   100/ 100 =100%  203.117.36.29
                                0/ 100 =  0%   |
  6    3ms     0/ 100 =  0%     0/ 100 =  0%  203.117.36.26
                                0/ 100 =  0%   |
  7  196ms     0/ 100 =  0%     0/ 100 =  0%  any2ix.coresite.com [206.72.210.21
2]
                                0/ 100 =  0%   |
  8  194ms     0/ 100 =  0%     0/ 100 =  0%  ve3520.edge1.tky3.jp.as5580.net [7
8.152.34.169]
                                0/ 100 =  0%   |
  9  187ms     0/ 100 =  0%     0/ 100 =  0%  78.152.48.33
                                0/ 100 =  0%   |
 10  193ms     0/ 100 =  0%     0/ 100 =  0%  109.200.221.5

Trace complete.