Question: Players in Singapore and a few surrounding areas have been having problems connecting to GTA Online starting on February 22, 2014. Is Rockstar Games aware of this issue?
Answer: We have received reports from players in Singapore starting on February 22 about problems connecting to GTA Online:
- The Rockstar Games Services has failed to sync files to play GTA Online
- The Rockstar Cloud Services are unavailable
These reports are often from players who have SingTel and StarHub (Singapore) or Telbru (Brunei) as an ISP. We are investigating this issue and are working with affected players to determine where the root of the problem is.
Some players have had success by using "retry" repeatedly. Others have reported that once the files sync using a different Internet connection (such as a portable hotspot device), it is possible to play online on the old Internet connection.
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We also recommend that affected players contact Singtel, Starhub, or Telbru Customer Support directly as well.
3/7/14 Update: We have received some reports from SingTel players in the Singapore area confirming that they are able to access GTA Online again. We are continuing to look into any remaining reports from StarHub customers or anyone still having problems connecting.