volume lost on Friday using remote, can't recover

[At a loss]

Suddenly lost volume using the remote on Friday.  I changed batteries, it's sunday and still no volume.  Strange but the volume up down keys and the center directional (left, right, up, down) all show volume now and nothing happens.

[debbiefa]

Hi At a loss

Could you let us know the channel number and time you encounter the issue as well as the affected set top box?

[At a loss]

Hi,

No volume for every channel.  The cable top box is CISCO 4586DVB HDMI.

Thank you!

[debbiefa · Accepted solution]

Hi At a loss

I've sent you a PM. Please check.