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Many Issues Since Re-contract

New Commentator

Many Issues Since Re-contract

Dear #Starhub,

We are loyal customers of Starhub in terms of broadband and tv connection since 2008. However, recently, due to several issues started on 23-Feb this year (internet speed issue, replacement of router issue, billing issue due to repairs, intermittent internet connection issue, and currently, modem issue — which affects both fibre broadband and fibre TV) and occurred after our recent re-contract, we feel so terrible. Every month, we had issues, except last May.

Yesterday, 16-Jun-16, about 7:01PM, we had been promised to settle our issue regarding our modem and been booked about 11AM-1PM this Saturday. In a matter of 3 minutes, we received a call that slot is not available and been booked about 2PM-4PM on Saturday, and we had been assured that are no cancellation on the appointment.

Today, about 10:53AM, we had been informed that there are no available technicians. We requested to have special arrangement after 6:30PM during weekends, however, not granted (even we explained that we had several complaints recently from Starhub).

We been successfully booked on Monday, after 7:30PM. I hope that our current issue be solved and improve your customer service—Going the Extra Mile.

Thank you.

Best regards,

"Don't let it happen, make it happen."
Alumni (Retired)

Re: Many Issues Since Re-contract

Hi AMN-Arvin, 

First of all, we want to thank you for supporting us for 8 years and we hope for your continuing support in the years ahead. Smiley Happy

Secondly, we are sorry for the miscommunication you previously encountered with our services.

Do let us know if there are any other issues you faced with our services and we would be more than happy to assist you. 

Thank you so much