I appreciate your reply and concern on my issue.
My Internet service issue was resolved as mentioned in my last posting, my SCV, well I checked online for billing account but it does not reflect any and I tried calling in 1633 3 times to verify but all calls was put on hold till eventually your side disconnected me. I am expecting a few days for my SCV account to be shown online.
The mobile line issue was the one that really created a major problem even till now. Let me tell you in detail. On the 18th April (Good Friday) I was at IMM to have a mobile line transfer from my sis name to mine. I just joined a new company and after probation, I am eligible to make full claim of my mobile bill every month but I must submit document showing that the mobile line is under my name for my finance department to process before month end closing.
Was told the process of transferring will require 3 to 5 working days, so I checked the status on the next Friday and it was not done, called in and was assured by your customer service officer that within the next 24 hours it will be transferred. Sorry to say that was an empty promises and I called in again and was told all the while they are unable to process because of the wrong selection of title (Mr/Ms). Oh come on, since day one they have already had this issue why no one contact me and every time I called in I was assured it will be transferred. The other thing I cannot accept is, on the whole form I only signed my signature, and the rest was filled by your staff so your side can’t tell me that this is my fault. All this while 1633 assure me someone from IMM side will contact me but they just keep me waiting and waiting and waiting. Eventually it pissed me off so much that on the last day of the month I demanded over the phone to have it processed on the spot in hope that I can still print out the latest e-bill for submission but finance side closed the account for the month of April.
Then there was this guy Richie from IMM called me and he tried to bull**bleep** me saying the line was already transferred 2 days after I visited IMM. Seriously? 3 to 5 working days require and I came in on a Friday afternoon. Because of the failure to produce the bill, I had to bear the cost of the month bill on my own but after negotiating with Richie, he promise to waive off the bill in full as well as the SGD 20 for the ownership transferring cost which I deem is crazy if I still have to pay for that.
May bill came and no wavier was seen on the bill, I tried calling this Richie and SMS him but can’t get him so I called 1633 again for verification. A lady called back from IMM side and she explained that Richie had resigned and none of what mentioned between me and he was recorded in the system.
I hope u understand that it doesn’t really reflect good on me having my finance department to send me email constantly requesting for the same thing over and over again and on my part I believe I have given your side enough time to have this processed.
Maybe you can help me to check if the wavier was done on the next bill.
Sorry for wall of texts and thanks for your concern and help.
I think Starhub's system has all details on this issue based on the number of converstions with each customer service officers, that is if they input the information into the log files as mentioned by them on all calls.