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data charges disputes

New Commentator

data charges disputes

Hi, I would like to voice my displeasure over the excess data charge which had occurred while I was at home using wifi to log on. I've called once and have a conversation with your customer service personel And yet he just brushed the whole situation off.

 

FYI. I am utilising wifi services from Singtel in my premises. Therefore an over exceeding of my mobile data had never occurred, for the record, I ve yet crossed the data plan allocated ever since i had my mobile plan with this company.

And I remembered that there was a program whereby  I can donate those data which was I dun use but was still charged... to one of your allocated charitable organization.

 

Please do advice me about this not too pleasant situation. Appreciate that. 

1 REPLY 1
Alumni (Retired)

Re: data charges disputes

Hi @Sixty8, please PM us the subscriber's name, NRIC/FIN, email address and contact number. We will get back to you soon. Thank you. - Sofia

Sofia