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What to do if my StarHub Prepaid Sim is not working overseas?

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Are you traveling overseas but don’t have a postpaid plan? Worry no more! Because the Starhub Prepaid is here to save you. With Starhub’s prepaid roaming services, you will be able to call, send SMS and surf the internet while traveling overseas.

 

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What should you do if you are having difficulties logging on to a network?

 

  • Check if the roaming service is enabled for your sim. If not, enable your roaming service on StarHub Prepaid App or dial *123*333#.
  • Make sure that your device’s APN setting is set to "shppd". You may also download APN setting on StarHub Prepaid App.
  • Ensure that your data roaming setting is switched on. It is advised that you set your Network Selection to Automatic. And after all the settings are checked, restart your phone when necessary.

Who to contact when you encounter problems while using Prepaid Roaming Service?

 

If you are overseas, please contact us through Facebook messenger or Twitter Direct Message. You may also email us at customerservice@starhub.com. 

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