The team is in the midst of checking on the issue. They'll get in touch with you once there's update,
Thank you for the assistance! I appreciate the continuous follow up with your colleague.
Today I sms the Bedok Starhub shop. The answer I received is they are still waiting for update.
I also got the call from 1633 manager and he updated that the process to approve my Corp plan is still pending after last week submission for approval. He will do a chaser and get back tomorrow.
i appreciate the on going update of status.
still the result speaks. I look forward for a positive result soon. I will update tomorrow again and continuously and seek for the professional closure of my concern and feedback
I I will be updating the latest outcome I received this week. Thank you!
Thank you for the updates. -Debbie
Thanks Debbie and All for the continuous follow up.
I have been contacted by the 1633 manager on the status last week. I am told that the issue I am facing is resolved. However I won’t be getting any official email. The bill has been issued for this month so I have to wait for next month bill to confirm the issue is really resolved.
Let me know if you know it has been resolved officially in system , since I can’t check it.
i will write and close this after getting my official bill statement that this is really resolved.
i will then name the person who helped me to resolve the case.
however I still feel that any customer call in to 1633 should have the issues resolved without the need to post to starhub community. I hope there will not be anyone who needs to put so much time for one simple issue.
I've submitted your request for a callback. Due to high volumes, there may be a longer waiting time involved. We appreciate your patience in this interim.
I am glad that your matter is being assisted on.
Please let us know if you require further assistance.
Have a great week ahead.
Dear StarHub Community Customer Support Team,
I would like to thank all of you for the continuous support and follow up.
I see there is indeed true value and influence from this community support team.
For the cases I feedback via 1633, I did not get the sufficient support and timely follow up. I have to go extra miles by putting up the case here.
thise who have read this post would know.
it is finally resolved but I believe I should not have gone thru such extra trouble and time to feedback.
whatever it is, I want to thank the Starhub community team here and also the 1633 manager Dominique who eventually helped me to close the case.
i hope with this experience, the quality of service and response and most importantly ‘ the closed loop follow up process” should be improved.
20 years with starhub! I look forward for a better service level continuiusly