Protip: Users can also set a limit on data roaming services to $100 per billing cycle. Once this limit is reached, data roaming will be suspended until your next billing cycle. To activate DataRoam Cap, dial *100#. It can also be set via My StarHub app.
✔ Automatic and Manual Roaming Instructions
For Automatic Roaming, switch on your mobile phone so that your location can be updated on StarHub's Roaming Partner's network.
For Manual Roaming, set your mobile phone to "Manual Selection" and it will display all the networks available in that area (please refer to your mobile phone user manual for more instructions to carry out manual selection).
In case the connection failed, try moving to an area with a stronger signal or reset your connection settings and retry the connection.
✔ Additional Support
In case you've gone through the checklist and still experience connection issues, you can go online and get support through Facebook Messenger or by sending a direct message through Twitter with your full name and account details and we will be in touch.