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Overcharged data

New Commentator

Overcharged data

Dec 20gb 873mb

jan 29gb 952mb

feb 33gb 137mb

mar10gb 15mb 

march they cut off earlier march so I have been using prepaid card since then, strange things is most of my time I'm at home it will b auto wifi cause im jobless now, where ever I go mostly is through wifi as I have set it even at mall n my friend house. So now I'm using prepaid card for a month , usage is the same every as per normal without touch the the settings but I only use 13 fb so I don't understand where are there high number come from, I never travel, so can't be Prepaid having problem, I buy 7 days for 1gb, almost every week I top up. So can u explain y isit so much different? Tq. [Removed for privacy]

1 REPLY
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Community Manager

Re: Overcharged data

Hi @ Annoy,

 

Thanks for sharing this with us.

 

Let us know your NRIC/FIN/Passport Number and Prepaid mobile number and we will arrange for assistance.

- Amy