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Number in contact list but when call UNKNOWN

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Valued Commentator

Number in contact list but when call UNKNOWN

 
1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Solution

Re: Number in contact list but when call UNKNOWN

Hi Kiddoz

 

Have you activated Caller Number Display (CND) at activation $10.70 and a monthly recurring fee of $5.35 to view the non-private numbers calling you? 

 

Simply download My StarHub App and login with your Hub ID to activate the service.

 

- Amy
4 REPLIES
Customer Service

Re: Number in contact list but when call UNKNOWN

Hi Kiddoz

 

If the caller has applied the Call Number Non-Display Value-Added Service (VAS), you will not be able to see their number when they call you. 

 

Hope this clarifies.

 

Valued Commentator

Re: Number in contact list but when call UNKNOWN

Even my friends no at contact list will be UNKNOWN....
Grand Guru

Re: Number in contact list but when call UNKNOWN


@Kiddoz wrote:
Even my friends no at contact list will be UNKNOWN....

Try to restart you phone.

Or login to your account and check your mobile line VAS if the Caller-ID is still applicable or not.

 

 

 

 

i am not starhub staff.

Community Manager
Solution

Re: Number in contact list but when call UNKNOWN

Hi Kiddoz

 

Have you activated Caller Number Display (CND) at activation $10.70 and a monthly recurring fee of $5.35 to view the non-private numbers calling you? 

 

Simply download My StarHub App and login with your Hub ID to activate the service.

 

- Amy