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Mobile Recontract / Shopping Cart Empty Error for Online 11.11 Sales

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Senior Commentator

Mobile Recontract / Shopping Cart Empty Error for Online 11.11 Sales

Unable to recontract due to shopping cart empty error.

 

Been trying to do so for 3 days now. Have tried clearing cache, cookies, incognito, even tried different machines to make sure that it's not the cache / cookies that is the issue. It's not. Same error.

 

Error message when clicking on shopping cart (shows empty i.e. no number in the cart): "Your cart is currently empty. Click OK to continue shopping"

 

Error message when adding new mobile phone + plan to cart: "You already have an item in your shopping cart. Please complete that order before making another purchase."

 

I have already called 1630 multiple times and they said a sales consultant will contact me since 2 days ago, but no revert yet.

Please contact me asap because I am trying to purchase the mobile phone with the online sales that is ongoing until 16 November only.

 

 

1 REPLY 1
Community Manager

Re: Mobile Recontract / Shopping Cart Empty Error for Online 11.11 Sales

Hi ohbocop

 

Thank you for waiting. If you've not submitted a re-contract yet, please update us via PM and we'll attend to you there. 

 

- Amy