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Data exceeded 13GB

New Commentator

Data exceeded 13GB

Hi, I've just received this month's bill and was shocked to see that my bill has racked up to $196 in total and that the data usuage was 18GB (exceeded by 13GB), which is insane and more than what I can afford. My brother might have left the data on for the music app or the gaming app when I lent the phone to him. Please advise, thank you. 

Grand Guru

Re: Data exceeded 13GB

Hi  @Kris95


Please do submit your request and include subscriber detail, and reference to this thread to  

PM  Debra Low  or Jolene_L  to assist and look into your case on this matter.


How to send a PM (Private Message) on StarHub Community?




I am not Starhub staff &or related to.