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Booking of IPhone 7 online failure of Starhub

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Valued Commentator

Booking of IPhone 7 online failure of Starhub

An email was sent to me stating I was eligible for the online booking of iPhone 7 on the 13th Sept  between 11am till 2pm. When I went into the website after 11am and submitted my IC no. as instructed, an error message stating that either I am not eligible or the stated time slot for booking is incorrect!! Wake up your ideas Starhub! Why invite me when you guys think I am not eligible? To get the records straight..I am perfectly eligible.....what is Starhub going to do about those customers like me who is going to miss this opportunity to book the phone?

46 REPLIES 46
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Esteemed Commentator

Re: Booking of IPhone 7 online failure of Starhub

I'm facing the exact issue too.

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Honored Contributor

Re: Booking of IPhone 7 online failure of Starhub

same problem here


@Edmund L wrote:

I'm facing the exact issue too.


 

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Respected Advisor

Re: Booking of IPhone 7 online failure of Starhub

Mine is from 2:30pm onwards later... hope I won't encounter any issues.

 

Hope issues can be resolved and you are able to book the iphone of your choice.

 

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Respected Commentator

Re: Booking of IPhone 7 online failure of Starhub

Exactly the same issue here

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Honored Contributor

Re: Booking of IPhone 7 online failure of Starhub

Still trying after 1 hr... the customer service only suggestion is keep refreshing the page... standard reply 

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Honored Contributor

Re: Booking of IPhone 7 online failure of Starhub

LATEST ERROR MSG: "Sorry!
We are experiencing a technical difficulty on this booking portal. Head over to at your designated booking timeslot to book the new iPhone. If you have booked the new iPhone and received a booking confirmation, please disregard this message."

Best of all, I cant even place any pre-order despite i was informed i can do that today 11am to 2pm..
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Respected Commentator

Re: Booking of IPhone 7 online failure of Starhub

Yeah so disappointed in starhub... Epic failure on their part. Whats the point of assigning people booking time slots if their server can even handle the load....

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Respected Commentator

Re: Booking of IPhone 7 online failure of Starhub

Yeah so disappointed in starhub... Epic failure on their part. Whats the point of assigning people booking time slots if their server can't even handle the load....

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New Commentator

Re: Booking of IPhone 7 online failure of Starhub

Having the same issue - it's a joke starhub! Managed to get to the booking page but wouldn't let me chose a date/time and then the page went blank