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Additional 10GB for the new plan

New Commentator

Additional 10GB for the new plan

I’ve changed my plan ytd online to the new plan with 30+10gb but I’ve checked on my account today, my entitlement only shows 30GB.. why is this so?

5 REPLIES 5
Trusted Commentator

Re: Additional 10GB for the new plan

I’m interested to know why too. Switched my wife’s plan over as 3GB + 10GB when launched. Turned out she’s given 3GB for rest of month and CSR on phone said it is prorated - something wrong with calculation? Data upsize not applicable now and she’s running out of data soon.
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Community Manager

Re: Additional 10GB for the new plan

Hi, we apologise for the delayed response due to high volume of enquiries. Please PM us your subscriber name, registered Hub ID / email address and mobile number HERE, we’ll arrange for assistance. Thank you.

Community Manager

Re: Additional 10GB for the new plan

Apologies for the delayed response due to high volume of enquiries. Please PM us your subscriber name, registered Hub ID / email address and mobile number HERE, we’ll arrange for assistance. 

Valued Commentator

Re: Additional 10GB for the new plan

Hi, Starhub.

 

I have been keen to switch my plan from SIM-only XS to the currently promoted SIM-only plan (free 10GB) that costs $25. I viewed in my app that, I can recontract but, when I tried to buy the plan online, I was shown a pop-up text that, I would be able to recontract only sometime in June next year. To me, it has been unreasonable that, although I have been wishing to change to a plan that, would cost more than my current one has so far, I have not been able to do so. May a Starhub officer will please contact and help me?

 

Thanks.

Valued Commentator

Re: Additional 10GB for the new plan

Hi, Joannamissy.

I am hoping that you have been attended to by a Starhub officer
If you won't mind, may you will kindly update us on your reported problem.

Thanks.