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iPhone 5 "No Service" problem? Disable LTE.

Valued Contributor

Re: iPhone 5 "No Service" problem? Disable LTE.

Hi KaiBoon

Are you referring to the replyat 8.16pm?
That is with regards to the reply i requested on 6 dec, an dit is mainly on the package issue

I am referring to the network issue here.
Kindly note that these are two seperate issue
Hub Master

Re: iPhone 5 "No Service" problem? Disable LTE.

Hi KenGS


I will get the same team to follow up with you on the network issue.

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Home is where the ♥ is
Valued Contributor

Re: iPhone 5 "No Service" problem? Disable LTE.

Hi KaiBoon

Then I have a lot of issues here.

1.) The SmartSurf network package, as in Starhub Stragery
2.) The confusion of your sales team in mis-leading the consumer to think that to get iphone5, I must switch to the new plan
3.) The SpeedBoost issue for the 4G plan
4.) The nano Sim card replacement last weekend at Plaza Singapura
5.) No Network issue
6.) Drop from 3G to "o" after i switch off LTE

Please get your team to address to these, and I have spoken to the Platimum team last night and expect a answer from them today as well.
Hub Master

Re: iPhone 5 "No Service" problem? Disable LTE.

Hey KenGS

 

I have informed the Platinum Team about your issues. They will be following up with you.

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Home is where the ♥ is
Valued Contributor

Re: iPhone 5 "No Service" problem? Disable LTE.

Hi Kaiboon

 

the time check is 12.35pm, 24 hours has passed

kindly response.... 

Hub Master

Re: iPhone 5 "No Service" problem? Disable LTE.

Hey KenGS

 

Let me check with my colleagues from the Platinum Team on this matter.

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Home is where the ♥ is
New Commentator

Re: iPhone 5 "No Service" problem? Disable LTE.

Hi,

 

I had the same problem and when I switched off the LTE, it worked and the network came back. I've had the iphone5 for a couple of months now but this is the only time that this has happened. What does this mean? That I can never use LTE again?

 

Furthermore, my white iphone 5 which I got from you guys a couple of months back - has a faulty lock button. I've read that I can have it exchanged for a new unit. Can you please confirm this?

 

Thanks and regards,

gim

Hub Master

Re: iPhone 5 "No Service" problem? Disable LTE.

Hey gimchoa

Can you drop me a PM?

As for your wife's handset, you may make a visit to our Customer Service Centre at Plaza Singapura or Vivo City to let my colleague do a check.
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Home is where the ♥ is