Dear Starhub users, I created this blog for people who faces these issues for months and never get attention from Starhub and ignore its presence.
I had multiple issues with Starhub Network starting from Feb 2019. I am listing here to create awareness and if you do face the same, please voice here and get Starhub to provide us an answer and resolution or we visit IDA for non comply of services.
Starhub network loss connect. You make a call and no dial tone.
No mobile internet connect even with 4G network connect
These are done and none seems to resolve above mentioned:
1. Reset setting to default
2. Change from Samsung Note 8 to new Samsung S10+
3. Tested on multiple brand phone with another 2 starhub sim cards (total 3 sim cards on 3 different brand phone)
4. Changed all 3 sim cards to latest sim card in starhub shop
5. Did factory reset on all 3 phones
None of the above resolved.
The problems happen when there is a change of mobile cell coverage. When your phone switch from 1 cell to another cell while you are moving, phone display still show your have signal strength and 4G internet. However, you are totally lost in real working mode. You can't make a call and no internet. You can't receive call and whats app message. In fact, you are totally disconnected. Try turn on flight mode and switch off flight mode. This force the sim card to register with the mobile cell located and you are back online.
I move around Singapore as a sales person and each day I need to repeat flight mode ON/OFF over 10 times to ensure I am reachable and contactable.
To all Starhub users, do this and you will realised it is starhub network issue and see it yourself connectivity is back again. I have enough of Starhub assistance in these matters. They are not resolving and lead you to try this and try that.
I appreciate all starhub user to provide feedback here and if necessary we can raise to higher authority to ensure consumer like us deserved quality services we paid monthly. Thank you.
Hi, please PM us your subscriber name, registered Hub ID / email address and mobile number >> HERE << we’ll arrange for assistance. Thank you.
Hi Winston88, as per update from the team, they had contacted you this morning.
We understand your frustrations. I've highlighted your concerns to the relevant team for assistance. Thank you.