GreenR Community|The Community Run by You
cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to view/check mobile data usage via starhub app ver3.9 on note 7

SOLVED
Highlighted
Esteemed Commentator

Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Im unable to view my data usage on the upgraded app in my note 7 despite reinstalling the app n clearing the caches.i have been trying for days but to no avail.pls help

Screenshot_20160826-064728.png

 

 Once activated.. it took a while to load...Once activated.. it took a while to load...

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Alumni (Retired)
Solution

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Hi, 

 

I have replied to your PM earlier, do take a look and update us if the issue is resolved.

 

Thank you


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

View solution in original post

7 REPLIES 7
Highlighted
Esteemed Commentator

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

@KaiBoon @Santos Rai , pls help.nobody is answering my question!

Highlighted
Alumni (Retired)

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Hi, 

 

Apologies for the delayed response.

 

Please share with us the following details via PM.

 

Your Hub ID:

OS Version:

Handset Model Number:

 

So that we can check further internally.

 

Thank you 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

Highlighted
Alumni (Retired)
Solution

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Hi, 

 

I have replied to your PM earlier, do take a look and update us if the issue is resolved.

 

Thank you


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

View solution in original post

Highlighted
Esteemed Commentator

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Issue had been resolved with the resetting of my Hub ID n reinstalling of my starhub app.thank u sir.

Btw, the updated version 3.9 sucks, GUIs seems shrunked, bring back the older "fuller" GUIs that benefits users with glasses.

Highlighted
Alumni (Retired)

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Thanks for the update and good to know is all okay now.

 

UI Feedback noted. We will relay it to the team. 


Some of my posts are unofficial and may contain personal opinions which may not represent the positions and opinions of StarHub.

If my post answers your question, please click on the "Accept as Solution" button!

Highlighted
New Commentator

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Hi ,

 

I would like to check, is there another way of checking data usage? Such as calling a toll number and they will send us a sms regarding of the data we have used up?

 

Thank you and hope to hear form you soon.

 

Cheers,

Lydia

 

Highlighted
Community Relationship Manager

Re: Unable to view/check mobile data usage via starhub app ver3.9 on note 7

Hi Lydia, we do not have such service. Are you still unable to access My StarHub App? -Jolene