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Slow 4g speeds on mobile

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Valued Commentator

Slow 4g speeds on mobile

Recently in the past 3 days i have experienced a significant drop in data speed, may i kindly request for some help please?

3 REPLIES 3
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Moderator

Re: Slow 4g speeds on mobile

Hi @jenghwee, sorry for the inconvenience caused. Please try to turn off your handset and remove the SIM card. Thereafter, re-insert SIM card and to turn on your handset again to see if the issue persists. Also, is the 4G or LTE symbol is being displayed?

 

We would also like to welcome you here on Greenr Community. Thanks for joining us here. 😊🥳

 

 

 

~ Carla
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Valued Commentator

Re: Slow 4g speeds on mobile

Yup even after doing what you recommended with 4G showing, the problem still persistsSmiley Sad
Highlighted
Moderator

Re: Slow 4g speeds on mobile

In this case, we need to refer you to our Customer Care Support Team on Facebook or Twitter so that they can log a case regarding your concern. Furthermore, this will need technical assistance from a relevant team. Thanks. 

 

~ Carla