Hi,
I am also facing similar issues with the others who complained about the service and attention received from Starhub regarding recontract vouchers. I called the customer service hotline recently, and the lady was nice and polite and told me that she would request for a voucher for me and to wait for a confirmation sms. I understand that it is not her fault that I still did not receive any complientary vouchers, but I hope that someone will be able to assist me on this.
I have been holding onto this line for almost 10 years; system probably reflects as only four as I was made to do a transfer of ownership as the line had to be under my name to enjoy the student promotion. Prior to that, the line was under my mom's name. And yet, the request was rejected.
It is rather upsetting to find that after using this line and service for almost 10 years, I am still unable to get a recontract voucher automatically. Four years ago, I managed to get a recontract voucher, two years back I did not, because the person told me that Starhub no longer gave out recontract vouchers, and I actually believed him and dropped the issue and still did a recontract with Starhub despite not receiving any vouchers. I hope that this time someone will be able to help me with a recontract voucher.
Thank you!
